Monday, December 18, 2006

A Cunning Plan

I have learned that all I need to do to make things work out right when I'm not satisfied with a product or service is complain - loudly. Now, this does not work in the way you may be imagining. I do not complain to the company, no, I go right to the heart of the matter and complain to:
1) My long-suffering husband,
2) my children,
3) my friends,
4) people in line with me at the supermarket,
5) anyone within earshot, like people in the parking lot at the mall.

The homeless guy who busks at the door of the supermarket will listen to me bellyache for half an hour for five bucks. Is it any wonder people get this "cornered animal" look when they see me bearing down on them, complaint at the ready?

Everyone is cleverly eluding me at the moment, and I have hatched up a plot which absolutely requires that I complain to someone, so trusty blog reader, you get to be part of my cunning plan.

I am so aggravated with Amazon.ca that I could spit! I ordered several books from them on Dec 4th, to give as Christmas gifts. I was careful to choose only books which were in stock. I paid priority shipping, in order to speed things along. (I want to have time to wrap them after all.)

The Amazon site cheerfully chirped, "Lots of time for Christmas delivery", (the ordering date for delivery by the 22nd was the 16th) but warned that using their FREE delivery might result in a delay. That's why I paid the $25.00 priority shipping.

This is the 18th of December and my order was delivered by Amazon to the post office in Toronto yesterday at 3:00 pm. Toronto, a mere 3000 miles away. It took them 13 days to get the books from their shelves to the post office. This is priority?? Someone get them a dictionary!

You tell me how the post office is going to get it from Tronna to here by Wednesday! And it has to be here by Wednesday because our PO doesn't deliver parcels to rural routes. You have to go to town to pick it up. That means the PO has to get the parcel, send out a notice (the next day) which I will get after the PO closes, and then I have to get to town to pick it up. If it's not here by Wednesday I get the notice too late to get the package until after Christmas Day.

I sneer at Amazon's customer service. I revile them! I rebuke their lying website!! I regret paying for priority shipping!!! If I do not have those books in hand by the 22nd they will be refunding my priority shipping charge or I will round up the Knights who say Nee and we will mount an assault!!!

Now, by having kicked up such a lot of dust in front of such a lot of people, the universe will do its usual thing and make a big fool out of me by plopping the parcel into my hands by Friday, maybe even a day or two early.

Come on universe! I'm counting on you to make me eat my words - as you have done so often in the past. The only way to do that is get those books here on time! Then I'll be chagrined to have been so cranky and cantankerous. I'll look at my shoes and mumble when I type my blog, and I won't look my friends and family (or the homeless guy) in the eye until March. Small price!

Note to universe: I hope this plan isn't too cocky, I don't mean to be cocky. Just make a fool of me in the usual way. I'm really not expecting any special treatment, just treat me like you always do.

2 comments:

SMM said...

I am on your side!

Mandy said...

I really think you should complain to Amazon anyways. Really. They have not given you what you paid (a rather steep rate) for.